FAQ

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just SUBMIT A REQUEST .

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Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours! SUBMIT A REQUEST .

Questions

We accept all major credit or debit cards (Visa, American Express, Discover, Mastercard).

Please enter the code as you received it (no extra spaces or dashes). Only one code may be applied per order - If the problem persists, please contact us via live chat or SUBMIT A REQUEST .

Orders placed with standard shipping can be modified or cancelled up to 30 minutes after they've been placed. They are then processed and sent to our fulfillment center. Orders placed with expedited shipping will be processed immediately and cannot be modified or cancelled. The package will ship to the address provided when submitted.
Please reach out for assistance and our team will be happy to help you with a replacement order. ** Please note that additional shipping charges will be applied to reship the order to a corrected address.

We recommend you check your SPAM or TRASH folders to be sure the email is not hidden. If you are unable to locate the confirmation, most often this occurs when the email address was entered incorrectly during check out, or perhaps an alternate address was used in error? We are happy to verify the order for you. Please chat with us online or SUBMIT A REQUEST and we will be happy to assist!

Please click here to reach our Customer Support Team about your order.

All returns are processed within a few business days once they are received at Shycase. Refunds are processed back to the original method of payment. We recommend allowing up to 5 business days for the refund to your reflect on your account. Processing time may vary depending on the financial institution.

Our experienced Customer Support Team can help you get the right item. Please SUBMIT A REQUEST and we will be happy to get this corrected for you!

While not normal, exposure to extreme humidity and temperatures can cause yellowing over time. This can also happen with wear and age. Most of our products come with a lifetime warranty. Please SUBMIT A REQUEST and we will be happy to assist and replace your item if needed.
We recommend using a damp cloth and no harsh chemicals. Mild soap and water should do the trick.
All of our cases are designed to fit snugly on your device. We recommend holding the device securely in one hand with the camera facing towards you. Gently use your thumb to push through the camera hole, while pulling the case off around the edges of the phone in the opposite direction.

Recently added questions

Once an order is placed, we typically process and ship it within 1-3 business days. Shipping times may vary depending on the destination and shipping method selected during checkout. You will receive a confirmation email with tracking details once your order is shipped.

Yes, we offer international shipping to many countries. During the checkout process, you can select your country from the available options. Please note that international shipping may be subject to additional customs duties and taxes imposed by the destination country.
Yes, you can track your order. Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the carrier's website.
Unable to find satisfactory answers ? Contact Support